Managed IT Services Melbourne

Unlock Potential. Unleash Growth. Uncover Innovation.

As Melbourne’s dedicated IT maestros, we believe in harmonising your business goals with your technology to ensure cyber resilience, business growth, and digital dominance.

Tech Hiccups? Consider Them History with Melbourne’s Top Managed IT Services Provider

Modern businesses are grappling with increasing complexities, from ensuring cyber security to leveraging unified communications. But why dive deep into the intricacies of information technology when there’s a simpler solution?

Enter Pronet – a dedicated managed service provider (MSP) specialising in delivering world-class IT managed services for Melbourne-based small to medium-sized enterprises (SMEs). We understand the unique challenges that our dynamic local SMEs face, which is why we tailor our suite of services to meet the hurdles that come your way. 

We’re committed to delivering a service level second to none, ensuring your business operates seamlessly with fixed monthly plans tailored for your needs. Our expert team is dedicated to providing first-class customer experiences, so you can expect unparalleled managed IT support when you need it.

We’ll comprehensively manage and monitor every element of your IT infrastructure – from servers and workstations, to network devices and cloud services. With an intricate blend of advanced technology and our team of dedicated individuals, we’ll ensure optimal performance and unwavering security in your day-to-day operations.

When it comes to providing the best managed IT solutions to Melbourne’s SMEs, Pronet is not just any services company – we’re your trusted partner.

Dazzling Digital Dominance: Your Gateway to an Elite IT Ecosystem

Rapid Results

Time is money, and waiting around isn't an option. With Pronet’s managed IT services, you'll witness tangible improvements within just 30 days. And if we don't meet your expectations, the first three months are on us. It’s a testament to our commitment to excellence customer service.

Local Expertise

When you partner with us, you're teaming up with a purely Melbournian IT operation. We believe in nurturing local talent and keeping it right here at home, ensuring you receive service that understands the heart of Melbourne's business landscape.

Swift Responses

Technical issues can arise at any moment, and when they do, you need to be sure of fast response times. We guarantee a response in 10 minutes to deliver the help you need, when you need it. Say goodbye to prolonged downtimes, and hello to smooth operations.

Friendly Team

Our experienced technicians are experts in their field – but they won't bombard you with jargon. We communicate in layman's terms, ensuring that you fully grasp the situation and the solutions suggested, so you can make an informed decision.

Cost-Effective for SMEs

We understand that local SMEs require both quality and affordability, and our services are tailored to your budgetary constraints. With simplified monthly billing, there’s no hidden costs – just transparent service.

The Managed IT Solutions All Melbourne SMEs Need, Delivered with Precision

What sets Pronet apart is our deep-rooted connection to Melbourne. We pride ourselves on being based in this vibrant tech hub, exclusively supporting Melbourne’s SMEs. Our unwavering commitment to the community means we understand the unique challenges and aspirations of local businesses, and are able to provide IT services that resonate with your specific needs.

To further personalise our services, you’ll have a dedicated account manager bridging the gap between your business ambitions and our tailored technology solutions. With a deep understanding of your business requirements, they guarantee every IT challenge is addressed proactively.

We’ll ensure your IT framework is both updated and optimised with a regular Technology Business Review (TBR). This TBR will proactively evaluate and enhance your IT strategies, so you’re always up-to-date.

Our team understands the importance of swift and effective solutions, and we guarantee a rapid response within 10 minutes. Whether it’s a minor hiccup or a major technical glitch, you can maintain peace of mind knowing we’re always on standby.

Our Managed IT Services: Strategic Solutions Delivering Real Results

Managed Security

Running a business requires robust and comprehensive cyber security, and Pronet’s managed security services are aligned with the ACSC Essential 8 framework to provide a holistic service offering, including round-the-clock monitoring that ensures potential threats are identified and neutralised promptly. This 24/7 monitoring is further fortified with Dark Web monitoring – a cutting-edge solution to detect potential data breaches and ensure the integrity of your data.

Managed Infrastructure

With a seamless blend of on-premises and cloud services, Pronet offers the best of both worlds. The digital sphere is always awake, and so are we with our 24/7 monitoring to ensure your infrastructure remains resilient and high-performing. Beyond mere monitoring, we actively detect and respond to cyber threats, safeguarding your operations from potential disruptions.

Business IT Support

When it comes to providing managed IT support for Melbourne businesses, our dedicated team doesn’t stop at just resolving immediate concerns: we will proactively identify recurring issues and address their root causes. The result: a staggering 99.9% uptime for your business operations. We're always there when you need us with unlimited helpdesk, remote, and onsite support to keep your business running.

IT Support Prices

Transparency and flexibility are our guiding principles when it comes to calculating IT support prices. Recognising the diversity of Melbourne SMEs, our pricing is tailored to each business’s needs. With a fixed monthly cost clearly stated in your Service Level Agreement (SLA), you can budget confidently, free from hidden fees. Our billing process is based on per user/workstation, allowing you to scale up or down with ease.

Managed Detection and Response

Vigilance meets expertise with our managed detection and response services. Our real-time monitoring is the frontline defence, and at the slightest hint of an anomaly, our incident response kicks into high gear to quickly neutralise threats. We utilise threat intelligence solutions to empower businesses with knowledge, providing insights and recommendations that guard against immediate threats and inform your IT stance for improvements.

Pronet: Supercharging Managed IT Support for Melbourne SMEs

Technology is the heartbeat of every enterprise. Pronet has been committed to providing world-class technical support and IT managed services to Melbourne businesses since 1998, and the exceptional quality and reliability of our services has only grown.

As a premier managed service provider in Melbourne, we’ve dedicated ourselves to mastering the intricate nuances of IT management. Our expertise in delivering professional IT services ensures that businesses can lead the way in their respective domains. 

We’re dedicated to being your trusted partner for long-term success, growth, and innovation by consistently delivering the standards of excellence and dedication that our local, vibrant SMEs deserve.

Client Stories
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"I've worked in large multinationals with 100+ IT staff departments who we didn't get the level of service out of, that we're currently getting at present..."
Russell Swan
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When it comes to ensuring smooth operations and keeping your business running at its best, reliable IT support services are an absolute must. And that’s where Pronet shines bright.

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30 Miles Street
Mulgrave VIC, 3170
Australia