Managed IT Services Pricing

How Much Does IT Support Cost?

Many factors go into determining the cost of IT support. We’ve laid them all out in a helpful and transparent guide for utmost clarity.

Managed IT Services Pricing Tailored for Melbourne's SMEs

Here in Melbourne, where businesses flourish and evolve rapidly, Pronet believes in making things straightforward for our vibrant SME community. We recognise that every company is unique, with specific IT requirements, priorities, and budgetary considerations. 

As such, our managed IT support pricing model is created to be as transparent and cost-effective as it is tailored, ensuring you receive value without compromising on the quality of service. We firmly believe in a personalised approach, not a one-size-fits-all figure. 

With Pronet’s support services, your business is not just another account — it’s a valued member of our community. We’re here to ensure your technological backbone is fully supported.

How Much Can You Expect to Pay for IT Support in Melbourne?

While every business has distinct IT requisites, and contracts vary in their inclusions, there are standard methods for determining the cost of managed IT support. These usually consider factors such as your IT environment’s size and intricacy, coupled with the range of services included. 

While Pronet supports businesses Australia-wide, all our prices are based in our head office location of Melbourne.

As a helpful guideline, a managed IT support contract typically ranges between $105 and $160 per device/user, per month.

Common Factors Determining Managed IT Support Pricing

Many factors will contribute to the cost of your IT support plan, and understanding these nuances will help you determine the range of support your business needs.

IT Infrastructure Size

Just as a larger office might necessitate more cleaners, a larger IT infrastructure often requires more intensive support. The number of workstations, servers, and connected devices all play a role in determining the cost.

Complexity of IT Environment

Some businesses might have straightforward IT setups, while others could be running a myriad of specialised systems.

Scope of Services Required

Whether you need fully managed IT services round the clock, ad-hoc remote support, or just periodic backups and disaster recovery assistance, the range and depth of services you opt for will affect the cost.

Level of Expertise Needed

Addressing advanced cyber security threats or managing intricate databases might require a higher level of expertise than general device maintenance.

Onsite VS Remote Support

While remote support can resolve many issues, there are times when you might need our technicians to pay a visit. The frequency of onsite IT support can have a bearing on the overall cost.

Software Licences

If your business requires specific software solutions, like Microsoft Office 365, or unique licences, these can add to the managed IT support cost.

What is Included in Managed IT Support Pricing?

Understanding the devices, systems, and other services that will be included in your IT support plan is crucial. The complexity of your infrastructure and amount of devices that need IT support will contribute to your fee.

Managed IT Support Pricing Models

Co-Managed IT Support

For SMEs that have an in-house IT team, co-managed support will share the responsibilities, taking on more complex requirements like backup and disaster recovery, network monitoring, and infrastructure management.

It’s a budget-friendly option for businesses that need advanced skill sets for specific issues, or just need to fill certain gaps in their IT environment.

Fully Managed IT Support

A fully managed IT model entrusts the entirety of your IT operations to an external provider. From daily tasks to emergency responses, they handle it all, ensuring your systems are running smoothly and securely. This comprehensive coverage guarantees consistent monitoring and maintenance.

This option allows you to focus solely on your core operations, while the daily IT tasks and issues are handled by a diverse team of specialists.

Managed IT Support Pricing Made Simple and Transparent

Tailored to Individual Businesses: We’ll assess the size, complexity, and specific needs of your enterprise to ensure our managed IT services pricing matches your requirements.

Fixed Monthly Cost: Budgeting and forecasting are essential for any SME. We offer a fixed monthly cost for our services, with no hidden fees. 

Simplified Billing: We understand that businesses regularly change their user base, sometimes unexpectedly. We use a per user or device pricing model. This means you can swiftly scale up or down based on your needs.

Pronet: Balancing Premium IT Support with Budget-Friendly Pricing

Clarity is paramount. Thoroughly understanding your Service Level Agreement (SLA) and knowing precisely what you’re covered for is not just about cost savings; it’s about fostering trust, transparency, and ensuring the continuous, smooth running of operations. 

Pronet’s flexible pricing models are meticulously crafted to reflect the diverse needs of every business. With monthly flat fees, there’s never a surprise when the invoice arrives. Our simplified billing ensures businesses can swiftly scale their IT support up or down, adapting to the ever-changing demands of their industry.

Recent Updates on IT Services Costs
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When it comes to ensuring smooth operations and keeping your business running at its best, reliable IT support services are an absolute must. And that’s where Pronet shines bright.


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