Unhappy With Your IT Provider?
10-minute response guarantee, fixed monthly support, and a fully managed transition for Melbourne businesses with 10–100 staff.
For Melbourne businesses with 10–100 staff only.
Does This Sound Familiar?
Waiting hours – sometimes days, for a response to a support ticket
The same IT problems keep returning, never resolved at the root
IT outages are costing your team hours of lost productivity every week
Unpredictable invoices – costs that don’t match what was agreed
A recent security incident has eroded confidence in your provider
Your business has grown, but your IT setup hasn’t kept up
Your IT contract is ending, and renewal doesn’t feel right
If several of these sound familiar – you’re in the right place.
Over 100+ Melbourne businesses already trust Pronet with their IT.
Everything Designed to Remove the Risk of Switching
10 Min
Response Guarantee
Critical issues answered within 10 minutes during business hours.
60-Days
Money-Back
Full refund of service fees if we don’t meet expectations. No questions.
$50K
Cyber Cover
Up to $50,000 incident remediation hours on qualifying plans.
97%
CSAT Rating
Consistently rated by Melbourne SMEs across all industries
Switching to Pronet is risk-free. If it’s not the right fit within 60 days,
we’ll refund your service fees and help you transition – no questions asked.
How the Switch Works - Fully Managed. Zero Disruption.
You won’t be left to manage the switch yourself. We handle everything – from planning to go-live – so your team stays productive throughout.
01
Discovery & Planning
We map your current IT environment, identify risks, and define a clear switch-over plan that fits your operations.
We Handle the Transition
We work directly with your existing IT provider to collect access and documentation – including full coordination however cooperative or uncooperative they may be.
02
Secure Go-Live
We deploy monitoring and security tools, secure all access, and formally take over support – so Day 1 is smooth.
03
Ongoing Check-ins
We check in at Day 7 and Day 30 to ensure everything is running smoothly and your team feels fully supported.
04
Still Have Questions About Switching?
Here’s What Melbourne Businesses Ask Us.
Concern
Concern | Our Answer
Our Answer
Will switching cause downtime?
We plan the transition carefully around your operations. Most of the work happens behind the scenes, so your team experiences little to no disruption during the changeover.
What if my current provider doesn't cooperate?
We’ve managed this before. We request access directly and handle uncooperative handovers professionally – without involving you unnecessarily.
How long does the switch take?
That depends on the size and complexity of your environment. We’ll outline a clear transition plan and expected timeline before anything begins.
What if Pronet isn't the right fit?
That’s exactly why Pronet offers a 60-day money-back guarantee. If expectations aren’t met, there’s a clear off-ramp.
We've had a bad experience switching before.
That’s more common than most businesses admit. Pronet’s onboarding process is designed to reduce risk, minimise disruption, and make the transition feel structured — not chaotic.
Trusted by [100+] Melbourne Businesses
Across manufacturing, engineering, supply chain, not-for-profit and professional services.
Supply Chain
“As a contract packing business relying heavily on IT, we needed a provider who could act fast. Pronet delivered — and they’ve been doing so for years.”
Ashley Turner · Annex Holdings
PROFESSIONAL SERVICES
“We’ve partnered with Pronet for over a decade. Their response time and proactive approach mean IT is never a bottleneck for our team.”
Steve Rogers · Rusher Rogers HR Solutions · 10+ YEAR CLIENT
Multi-location Operations
“Before Pronet, we struggled with unstable systems across sites. Since switching, we haven’t had a single major outage.”
Russell Swan · Saxton Speakers Bureau
MANUFACTURING
Pronet made an immediate impact. They identified the critical gaps our previous provider had missed and resolved them within the first week.
Patrick Chaperon · Victoria Lub Pty Ltd
Built for Melbourne Businesses Like Yours
We support businesses with large remote workforces.. We know your industry’s systems, compliance needs, and what does downtime cost you.
Manufacturing
ERP, shop-floor systems, network uptime
Engineering
CAD/BIM performance, IP protection, multi-site
Supply Chain & Wholesale
ERP/WMS/EDI, warehouse IT, distribution systems
Not-for-Profit
Microsoft 365, hybrid teams, compliance, cost-effective IT
Accounting Firms
Xero, MYOB, client data security, compliance
Not in one of these industries? If your business relies on technology to operate, is Melbourne-based, and has 10–100 staff — we can help.
Why Melbourne SMEs Choose Pronet?
10-Min Response SLA – Human response within 10 minutes for critical issues – guaranteed during business hours.
Local Melbourne Team – No offshore helpdesk. Engineers within 30km of the Melbourne CBD – onsite when needed.
Fixed Monthly Pricing – Predictable per-user pricing. No surprise invoices, no hidden costs.
Proactive Monitoring – Issues identified and resolved before they become outages.
Strategic IT Planning – Regular Technology Business Reviews aligned to your business goals.
Since 1998 in Melbourne – 25+ years supporting Melbourne SMEs across manufacturing, engineering, supply chain, accounting and NFP.
Frequently Asked Questions - SWITCHING OBJECTIONS
Will switching cause downtime?
We plan the transition carefully around your operations. Most of the work happens behind the scenes, so your team experiences little to no disruption during the changeover.
What if my current provider won't cooperate?
We've done this before. We request access directly and handle uncooperative handovers professionally.
How long does the switch take?
Depends on complexity. We give a clear timeline at the free consultation. Most transitions complete without disruption.
What does the 60-Day Money-Back cover?
If we don't meet your expectations in 60 days, we refund service fees and help you transition to a new provider.
What does the $50K cyber guarantee include?
Up to $50,000 in incident remediation hours on qualifying plans - investigation, containment, and recovery. T&Cs apply.
Do you work with manufacturing/engineering/accounting?
Yes - these are our core sectors. We have deep experience with ERP, CAD/BIM, Xero/MYOB, WMS, and sector-specific compliance.
We've had a bad experience switching before.
Most clients have. That's why we built a documented process, a dedicated onboarding engineer, and a 60-day guarantee.
Book Your Free 15-Min IT Consultation
Tell us a bit about your business and we’ll be in touch to arrange a time.
