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Our Service Plans

We’ve worked with all kinds of organisations & we understand how important it is to find the right solution to meet the right needs.

Our standard service plans are designed to meet the IT needs of most SME businesses. They are designed with one goal in mind: reliability and maximum system uptime.

Choose from our of our standard service plans or talk to us to tailor solution that meet your specific needs.

MONITOROur most basic plan, provides 24/7 proactive system monitoring. Insures your business against potential data loss, downtime & last minute IT emergencies.

Suits companies who: Have light IT demands, with internal people who can fix basic issues themselves
BRONZEProvides all the benefits of MONITOR plus software patching, system fine tuning & 15-minute Quick Fixes for maintenance issues detected.

Suits companies who: Are quite small with minimal IT requirements & internal knowledge to handle most IT issues but still want someone else to look after their server.
SILVERProvides all the benefits of BRONZE plus unlimited remote helpdesk support, unlimited proactive fixes & maintenance fixes, guaranteed 30 minute response, discounts on various IT equipment and software.

Suits companies who: Have moderate IT demands and don’t want to worry about their IT at all.
GOLDProvides all the benefits of SILVER plus unlimited onsite support, physical server maintenance, 99.9% system uptime guaranteed, complimentary initial audit, strategic technology planning and additional discounts on various IT equipment and software.

Suits companies who: Rely heavily on their IT systems and don’t want to worry about their IT at all.
PLATINUMProvides all the benefits of GOLD plus after hours priority support, emergency loan equipment, Advanced Network Security Audit, Full Disaster Recovery and Continuity Planning Services, Virtual CIO Services, Spam Management and Antivirus Protection, discounted managed cloud services and much more.

Suits companies who: Have a high dependency on their IT systems, with continuous operations including weekends. Absolutely cannot afford even 5 minutes of downtime.


Service Plans Overview

 MONITORBRONZESILVERGOLDPLATINUM

Summary Of Key Benefits

Proactive System Monitoring

All your day to day support needs covered (Remotely)

optionaloptional

Onsite support for any issues that can't be fixed remotely

optionaloptionaloptional

Emergency Loan Equipment (Server, Workstation, Router, Internet)

optionaloptionaloptionaloptional

30 Minute Emergency Response Guaranteed

Priority Response & Support

30-Day FREE Trial included

Full Overview Of Plan Inclusions

SUPPORT LEVEL REQUIRED
Complete priority support (Fully managed)
Complements existing internal staff who have sufficient IT knowledge
IT SUPPORT
Remote Helpdesk Supportoptionaloptional
Onsite Supportoptionaloptionaloptional
Emergency Onsite Supportoptionaloptionaloptional
Remote Support of Servers & Network Resourcesoptionaloptional
Standard After Hour Supportoptionaloptional
After Hour Priority Supportoptionaloptional
Line of Business Application Supportoptionaloptional
iPhone, BlackBerry, Android, Windows Phone Supportoptionaloptional
Voice Over IP (VOIP) Phone System Supportoptionaloptional
Network Printer & Scanner Supportoptionaloptional
Support for multiple office locationsoptionaloptional
Regular Scheduled Onsite Visitsoptionaloptionaloptional
NETWORK & INFRASTRUCTURE MANAGEMENT
Management of Network Devices: Firewalls, Routers, NAS, SAN, Managed switch and Network Security Appliances
Network Printer & Scanner Management
Microsoft Updates & Patch Management
PREVENTATIVE MONITORING
24/7 Critical Uptime & Health Monitoring of Servers
24/7 Monitoring of Workstations and Laptops
Network Resource Monitoring
WAN/Internet Connectivity Monitoringoptionaloptional
Router/Firewall/UTM Updates & Monitoringoptionaloptional
System Log Checkup & Monitoring
PREVENTATIVE MAINTENANCE
Proactive Quick-Fixes (Limited to 15 Minutes)
Unlimited Proactive Fixes
Proactive Maintenance (Business Hours)
Proactive Maintenance (After Hours)optionaloptionaloptionaloptional
Yearly Physical Onsite Maintenance (Servers)optionaloptionaloptional
Full preventative fixes to Servers (Onsite)optionaloptional
Full preventative fixes to Servers (Remote Only)optional
Automated Proactive Fixes (Servers)optional
Automated Proactive Fixes (Workstations)optional
Continuous fine-tuning & software patches (Servers)optionaloptional
Continuous fine-tuning & software patches (Workstations)optional
Monthly Server HealthCheckoptional
Quarterly Server HealthCheck
Managed OS Patching (Servers)optional
Managed OS Patching (Workstations)optionaloptional
WAN/Internet Connectivity Maintenanceoptionaloptional
Router/Firewall/UTM Maintenanceoptionaloptional
YOUR ACCOUNT
Assigned Dedicated IT Manager
Assigned Dedicated Team of 2-3 IT Engineers
Online access to your account any time
Submit support requests easily from desktop
Track ticket status from start to finish
SMART TRANSITION
30-Day FREE Trial Included
Assigned Dedicated Onboarding Senior Engineer
Initial System Audit & Healthcheckoptionaloptionaloptional
Identifying any critical/important issuesoptionaloptionaloptional
Fixing up any critical/important issuesoptionaloptionaloptionaloptionaloptional
Recommending potential system improvementsoptionaloptionaloptional
Applying any recommended improvementsoptionaloptionaloptionaloptionaloptional
Locking down potential security loop holesoptionaloptionaloptionaloptionaloptional
Removing access by Previous Provider
Email & Video sent to all staff showing how to submit support request
SERVICE GUARANTEES
30 Minute Emergency Response Guaranteed
99.9% System Uptime Guaranteed
Priority Ticket Escalation Guaranteed
Compensation for breach of Service Level Agreement
REPORTING
Monthly Server HealthCheck Report
Quarterly Server HealthCheck Report
IT SECURITY
Vulnerability Scanningoptionaloptionaloptionaloptional
Free Spyware / Malware Removal Softwareoptionaloptionaloptionaloptional
Firewall Management & Monitoringoptionaloptionaloptionaloptional
Spam Management and Antivirus Protectionoptionaloptionaloptionaloptional
Advanced Network Security Auditoptionaloptionaloptionaloptional
DATA BACKUP, DISASTER RECOVERY & BUSINESS CONTINUITY
Daily Backup System Monitoring
Monthly Test Restore Data Integrity Checkupoptional
Limited backup fixes applied remotely – First 15 minutes free
Full backup fixes applied remotelyoptional
Notification of Backup Failure
Remote Data Backup & Restoreoptionaloptionaloptionaloptional
Unlimited Backup Management & Support
Full Disaster Recovery and Continuity Planning Servicesoptionaloptionaloptionaloptional
Yearly Disaster Recovery Simulationoptionaloptionaloptionaloptional
EQUIPMENT DISPOSAL
Secure Disposal of Workstationoptionaloptionaloptional
Secure Disposal of Serveroptionaloptionaloptional
Unsecured Equipment Disposaloptionaloptional
IT PLANNING & CONSULTANCY
Strategic Technology Planning Servicesoptionaloptionaloptional
Virtual CIO Servicesoptionaloptionaloptionaloptional
EMERGENCY EQUIPMENT & SERVICES
Emergency Loan Serveroptionaloptionaloptionaloptional
Emergency Loan Workstationoptionaloptionaloptionaloptional
Emergency Loan Routeroptionaloptionaloptionaloptional
Emergency Internet Connectionoptionaloptionaloptionaloptional
Emergency Email Availabilityoptionaloptionaloptionaloptional
DISCOUNTED EQUIPMENT & THIRD PARTY SERVICES
Cost Effective Equipment Procurement
Managed Cloud Servicesoptionaloptionaloptionaloptional
Hosted Exchange (Email Services)optionaloptionaloptionaloptional
Office365optionaloptionaloptionaloptional
Cloud-FS (Cloud File Sharing Services)optionaloptionaloptional
PROJECT SERVICES
Fixed-cost install new workstations
Fixed-cost rebuild existing workstations
Fixed cost option for Major IT Projects
Discounts on Projects & Operations
Minor Project Work – Limited to 2 hours (free of charge)
OTHER SERVICES
Basic Website Updates or Maintenanceoptionaloptionaloptionaloptional
Maintenance and creation of Global Email Signatureoptionaloptionaloptionaloptional
Vendor Management
Internet & Website Hosting Servicesoptionaloptionaloptionaloptional
Website Management Servicesoptionaloptionaloptionaloptional

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