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IT Support For Small & Midsize Business

Fully managed support solutions, ideal for businesses with 10 to 300+ employees

  • Fast & reliable desktop & helpdesk support
  • Developed specifically for small & midsize businesses
  • Full management of servers & all other IT infrastructure
  • 99.9% year-round system uptime guaranteed
  • All priority requests are acted on within 15 minutes or less

Try our managed services for $5 /month for the first 3 months (all devices inclusive) & let us prove ourselves to you

Find out how we can prove ourselves at no obligation to you! 

Purpose-built To Support Your Business

We provide a complete range of IT services, especially for small to midsize business.
We work with you to identify exactly what you need & build the perfect-fit IT support solution.

Helpdesk & desktop support

All your day-to-day support needs covered. Users can access remote support anytime via email, phone or even directly from their desktop. And if it can't be solved remotely, we head onsite to address the issue on the spot.

Server & IT infrastructure management

Over the past 20 years we've managed thousands of servers & networks, (From Windows to Linux systems, and from modern to legacy systems). We can help manage every single aspect of your network. Whether its a simple one-server setup, a more complex cluster of servers across multiple locations or even a hybrid cloud setup - We have the expertise to manage your systems. Our Microsoft certified engineers are also fully cloud certified and fully server certified.

Preventative monitoring & maintenance

We monitor your server and critical IT infrastructure to keep your systems running smoothly at all times. We fine-tune your systems & keep an eye out for potential issues so we can address them before they can impact your business.

Data backup & server recovery

In our experience we've seen many businesses with insufficient data protection (even though they might think its working  fine). In our fast-paced world we simply cannot afford for our systems to go down for too long, and traditional backup is not enough. We make sure you have not only the right backup solution but also reliable Disaster Recovery options - For when the unthinkable happens. So your whole server can be rescued in as little as 30 minutes (instead of waiting days or even weeks). And if you need the next level of assurance we even have our own cloud backup - where all your data is kept in our Australian data centre - within physical reach when you need it most. 

IT security and virus protection

Having the right IT security is a major concern for many business owners. We lock down your systems by implementing critical network security and rolling out more effective virus protection. We even have our own dedicated 'ransomware' protection (Which many traditional antivirus cannot detect, let alone prevent).

Cloud migration, services & support

Moving businesses to the cloud is one of our specialities. We can implement any number of popular cloud services, build custom cloud solutions or even move part or all of your business to our own cloud infrastructure. And if you need to get rid of your file servers altogether, we have our own enterprise file sharing solution, Cloud-FS to make it happen. (Learn more about our Cloud-FS solutions)

Server upgrades & other major IT projects

For every project big or small, we stand by our principle to 'do things right from day one'. Our experienced team uses a very thorough, proven process. We build a good understanding of the 'big picture' & your specific requirements before forming a clear plan of action (To fit your needs/budget and be future-proof). You can also take advantage of our big buying power to help you procure the right equipment at the right price.

Single point of contact for everything "IT"

We aim to make IT as easy as possible for you, handling everything from procurement to software licensing to working with third party vendors on your behalf. As long as its IT related, you can count on us to make it happen.

We're the small to midsize business IT specialists

Pronet started out over 20 years ago, servicing a number of large organisations such as government departments, airlines and the department of defence with their complex IT requirements. For founder Nick Cheung however, this was not enough. He wanted to make a difference through technology where it would really count – helping small and medium size businesses get the most out of their technology and compete with the bigger guys.

Since then, we’ve grown into a complete IT services provider – managing & supporting many small to medium size organisations across Melbourne & interstate. Our focus is building highly valuable business-to-business relationships, working only with organisations we know 100% we will be able to deliver the best possible results & ongoing value.

With robust experience across many industries, vast technical knowledge & process-driven service quality, we are known for the professional quality of our services & the stability of our staff - who are second to none.

Our philosophy

"We’re relentless in everything we do, we don’t give up when things get hard and we never say the word, “impossible” – our core mission is to help your business excel through technology – and we’re dead set on achieving this every day.”

Giving up is not in our vocabulary

We do whatever it takes to overcome a challenge – regardless of where the blame lies – “thinking different” to find new & innovative solutions where others might throw in the towel. Even in situations where there are limited resources, we’ll always find an innovative way to get the job done.

Constant improvement is built into our DNA

We’re constantly learning & acquiring more knowledge to be better engineers. We dedicate time each week purely to improve our skills and stretch our capacity further. And, being relentless doesn’t just stop with the technical team – our entire company is driven by the same core values.

We’re perfectionists in every sense of the word

We don’t just solve a problem, we get to the root cause and eliminate it. And we don’t simply stop working at 5:30pm – we obsess over finishing the job & perfecting every detail before we let ourselves go home. And every single problem we can’t solve right away keeps us up at night until we do.

Case Study

Saxton Speakers Bureau

  • The Challenge
  • Our Solution
  • The Results
  • Watch Video Testimonial

Russell & the team at Saxton Speakers Bureau had been dealing with various ongoing computer frustrations for over 2 years. Their previous IT firm would send people in and out, over & over again – but never fix the problems at hand.

Saxton felt secondary to the firms larger clients – they started out with great service years ago but recently their response times were getting worse & technical ability was slipping as more new faces came in to try & fix problems, who simply didn't know their systems well enough.

Try our fully managed services for just $5 /month

Get all the IT support & helpdesk services you need, plus all your servers & devices managed for no more than $5 /month for the first 3 months. (No binding agreements, walk away at any time!)

Find out how we can prove ourselves at no obligation to you! 

More about our managed services | Overview - Plans - Fast Response - 30-Day Action Plan - Client Reviews

For over 20 years, Pronet has dedicated itself to providing top quality IT support services to small and medium businesses across Australia. We have invested substantially in our own IT systems to be able to provide enterprise standards of service for all your day-to-day support needs and so much more.

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