Here's why our clients choose us...There are hundreds of reasons our clients choose to come on board with us.
If we had to pick the top four however, these would be it...
We deliver enterprise
Our background working with large enterprises enables us to bring the same service quality to small and medium businesses. We believe every business should have access to quality IT support, & as such we are a company that stands by our promises.
quality services to SMBs
We've been around
Over the years we've worked with hundreds of business customers, refining our services and making all the necessary investments along the way. Today we apply all our expertise to delivering IT services uniquely tailored to meet the many IT demands of your business.
for over 16 years
We love helping small to medium businessesWe are totally dedicated to small and medium businesses with anywhere from 5 PCs up to 500! We have a very strong understanding of just how IT impacts on your business and how best to utilise your systems to help you meet your business targets.
We find and eliminate
Unlike 'break & fix' support, we focus on getting to the bottom of IT problems and ensuring they cannot cause any further disruptions. Our proactive & preventative approach helps ensure ongoing success.
IT problems at the core
How we help our clients
We uphold a strong track record helping companies maintain 99.9% system up-time, minimising IT headaches, and keeping IT operations running effectively and efficiently.This allows business owners, executives and team members to focus on core tasks without worrying about IT performance.
We Dont Just Support Your Business We Help It Grow.We are totally focused on helping people who are growing their business. They may need somebody to act as their Chief Information Officer (CIO) to advise them with all their IT requirements. They may need a group of IT consultants to help them with IT planning & strategy. Whatever advice you need, we are dedicated to helping you improve and advance your business with the right technology and the appropriate implementation.
We believe technology should help a business, not hinder it. We are here to help you obtain the most appropriate technology for your needs.Were not here to push the latest technology onto you rather we are here to help you obtain the most appropriate technology for your needs. This could be brand new or it could be slightly older technology (newer is not always the best in some cases).
And, although many of our clients are accounting firms, law firms, engineering companies, wholesalers & non-profit organisations, we do not limit ourselves to certain business types. Understanding the individual needs of each business type is central to our IT knowledge and ensures our clients only get whats truly necessary for their circumstances.
Predictable budgeting with no extra costs or surprises. Our Managed Services are a fixed cost all-in-one support solution.We cover all your day-to-day IT needs, including user support, proactive system monitoring, preventative maintenance, wholesale equipment purchasing, data backup/recovery, and many other services. Enjoy peace of mind knowing that your systems are running like clockwork without needing to call in expensive technicians for every small issue.
We pride ourselves on our proactive and preventative approach. Yes, we can certainly deal with emergencies. But we also prevent them by detecting and eliminating issues before they can take effect.Our constant system monitoring and fine-tuning ensures that at all times, your business can run smoothly and efficiently. All our support/operations are performed locally within our Melbourne office so you can be certain that your data never leaves the country - and always remains in safe hands.
We focus solely on small to medium businesses because were not trying to be everything to everyone.Were a small/medium business ourselves and were totally focused on businesses within this environment. With over 16 years experience with SMEs and a background in enterprise level IT, we understand your budget and deliver high-end service quality at an affordable price. With a full suite of services available, we are your all-in-one IT solution helping you cut costs and make IT easier!
Often, technology is not the problem the real problem can be communication itself!Delayed follow-ups and miscommunication can often produce more problems than the problem itself and can be deeply frustrating to all involved. At Pronet, all our communications are handled by local, English speaking professionals who are trained daily to explain & understand problems in basic, everyday terms. This ensures fast and efficient resolutions no matter the problem, without any communication issues.
Paul Pretty,Excellent levels of service and response times... Pronet Technology has supported CCFS for more than 9 years... The friendly staff at Pronet Technology help to ensure our computer network is always running smoothly. They are highly competent and ready to assist when required"
Centacare Catholic Family Services
Operations Manager,We have been guided by Pronet Technology in respect of computer software and hardware and have been completely satisfied with their suggestions...we have found them to be prompt and efficient... state of the art technology... enabling them to monitor our system remotely"
Clare Lehane,The reception, help desk and support staff are all very happy to help solve any problems... excelled in pulling together a large job with only two weeks notice... nothing seems to be too much trouble... great improvement for me to be able to get professional advice... which is only a phone call away"
Family Mediation Centre